30-DAY RETURN POLICY
30-DAY RETURN & 30-DAY COMPLIMENTARY RESIZING
At Beverly Diamonds, we offer 30-day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days of your purchase date for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin from your purchase date. We take pride that our jewelry is produced with exceptional standards!
Beverly Diamonds also offers one complimentary resizing for our standard ring styles within 30 days of the purchase date. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 30 days complimentary resize period, rings can be resized for a fee when within the jeweler’s recommended sizing range tolerance. For orders shipped outside the US, Canada, the UK, and Australia we do not offer a free ring resizing due to potential taxes being levied. For more information, please don't hesitate to call to speak to a jewelry consultant at 855.456.8334.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been, engraved, or resized; items that have previously been exchanged; also layaway & financed orders; and custom-designed jewelry and eternity rings and bands. Alterations to orders currently in process void the complimentary resize, return and exchange policies.
HOW TO RETURN AN ORDER
- Obtain the Return Shipping Authorization Code: Contact us at 855.456.8334. to obtain a return shipping authorization code and complete return instructions. Write your return shipping authorization code on the outside of the package you are returning. Returns without a Beverly Diamonds RMA return code, and improperly or uninsured packages will be refused upon receipt.
- Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all paperwork (a $150 replacement fee per certificate will be charged otherwise). For resizes, do not include original paperwork and accompanying materials. For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at the time of purchase. Beverly Diamonds is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Beverly Diamonds is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 855.456.8334 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns not eligible for a refund will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at 855.456.8334